FAQ

  • Can I visit prior to boarding?
    • Certainly. Please make an appointment via phone or e-mail through the website.
  • It’s my cat’s first visit. Can I check on my cat while I’m away?
    • Yes. You can e-mail us through the website. We answer all inquiries once daily. We believe our time is better spent caring for the cats than playing phone tag. Please wait until halfway through the visit. Cats need time to settle in and adjust to the routine. If any problem arises, we will get in touch with you.
  • Do all the cats play together? Can my 2 cats stay in the same room?
    • Only cats from the same family are allowed contact. 2 cats can comfortably occupy a luxury suite. If you doubt that they will behave kindly to each other, reserve separate rooms.
  • How often are the cats exercised?
    • As often as time permits, but normally twice daily.
  • What if my cat gets sick?
    • First we make every effort to contact you before incurring vet bills. You must specify an emergency contact person on your paperwork to provide transport to vet. In an emergency we will contact the Greater Buffalo Veterinary Emergency Clinic if your vet is not available. Vet bills are the owner's responsibility.
  • What about long term boarding?
    • Being a short term facility, there are no discounts. 4 week maximum.